Privacy Promise

hitch-racks.com is committed to protecting your privacy. The information we collect is to ensure secure ordering and to provide a more personalized shopping experience. You can help us protect your privacy by not sharing your user name or password with anyone. If you have any concerns, comments or complaints, be sure to let us know.

How much information do I have to give?
We only collect the information needed for secure ordering and customizing your experience.

If I’m just browsing:

  • We use IP addresses to measure our site traffic and to help provide a customized shopping experience.  Your IP address is not linked to your customer information.
  • If you come to our site via a link, the location where you came from is captured. This is used to help us better promote our site.
  • We capture the type of browser you are using to help us optimize our site to match the browser used by our customers.
  • We also keep track of pages you visit to help us provide a more personalized and relevant shopping experience and so that we can improve our site design.

If I’ve found what I need:
We collect name, address and payment information, although credit card numbers may be phoned in as an alternative.

What are you going to do with my private information?
We require only the personal information that is needed to safely process your order and for contacting you about your purchase.  It is used exclusively for that purpose.

Will my information be given to another party?
Your personal information is not shared with any other party.

Do you purchase information about your customers from other companies?
No.

What about e-mail?
etrailer.com does not send unsolicited e-mail.
NOTE: Your customer service representative may occasionally send you promotional or product information.  If you do not want to receive such e-mails, simply let your representative know.

How do we protect your information?
etrailer.com stays on the leading edge of today’s technology when it comes to protecting your personal information.  We use rock-solid 128-bit encryption technology and Secure Socket Layers (SSL) in all areas where your personal information is required.  For your protection, etrailer.com is certified by Thawte.  This is your assurance that our site is authentic and that we're employing SSL security. You can check this security protection setting within your browser.  To view our security certificate, click on the image of the closed lock or the solid key at the bottom of your browser.  To be sure you have the most protection available, be sure to download the latest version of today’s most popular browsers, Microsoft Internet Explorer and Netscape Communicator.  Access to your personal information is also restricted within our company to provide maximum security.

Who can see my account information?
Only authorized sales, customer service and accounting personnel have access to your account information.

What if you change how you use my information?
If we change how we use your personal information, we will notify you by posting notice of the change to this site.

What about cookies?
We use cookies as a way to give you better service.  Cookies personalize your shopping experience and help identify you.  You will need to set your browser to accept cookies if you wish to add items to a shopping cart.  Information collected or stored via cookies includes purchases, log in data, and your pricing level.  This information is kept in a secure area within etrailer.com.

How do I contact hitch-racks.com?
Click here to contact us.