Customer Service Center
800-298-8924
Monday - Friday: 7 am - 7 pm (all times central)
Saturday: 8 am - 6 pm

Returns Policy Within 30 days of receipt of your shipment, you may return any of the following items for a full refund (We'll even refund the shipping cost if the return is a result of our error): any unopened item (excluding electrical) The item is missing parts/accessories The product became defective/damaged after it arrived any other item in new condition with original packaging and accessories Please note that we cannot exchange items (unless they are defective or damaged.) You can also cancel unshipped items. Contact our Customer Service Center to find out more about how to cancel your order. Refunds We will notify you via e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 14 business days of our receiving your return. Please note that we can refund shipping costs only if the return is a result of our error. Packing and Sending Your Return Simply indicate the reason for your return, include the packing slip with your return, and wrap the package securely. Clearly mark on the outside of your package the RGA number that was issued by our customer service department. For your protection, we recommend that you use UPS or Insured Parcel Post for shipment. If you do not have your packing slip, please indicate the order number or the e-mail address and name of the person who placed the order, along with the reason for your return on a separate piece of paper, and send the package to the following address: hitch-racks.com 1507 East Highway A Wentzville MO 63385 Problems, Questions, Suggestions? If you have any problems with your order, please don't hesitate to e-mail us or contact us toll free at (800) 298-8924.